This is because the application is running in compatibilty mode. To fix it, open your Blackberry options (NOT the VyMail options screen, but the options screen for the Blackberry itself). Select advanced options, then applications. Scroll down and highlight VyMail, then click the menu key and choose Disable Compatibility Mode. The keyboard will no longer be displayed.

The first thing to do is to open VyMail, press the menu key, and select About. The last message on the screen should start with "Last result" followed by some information. That will generally be one of the following:

• Missing sign in data
  You have not yet entered your YouMail sign in data into the options screen. Open VyMail, press the menu key, and choose options, and enter the phone number and PIN number you use to sign in to YouMail.
• Invalid PIN
  The PIN number you entered is incorrect. When entering your PIN, be sure you do not hold the ALT or SHIFT keys, as this field defaults to numeric entry automatically.
• Sign in data changed
  You've recently changed your sign in data, and VyMail hasn't attempted to contact the YouMail servers yet. Press the menu key and choose "Sync now" to force an update. If the message remains for more than a few minutes, try resetting your device by pulling the battery. If it still remains, make sure that your phone number is entered correctly.
• Invalid phone number or Unregistered phone number
  The phone number you entered is wrong. Make sure there is not a "1" preceding the number entry. This must be the number you signed up to YouMail with (the same number you sign into their website with). There need not be any parenthesis or spaces.
• Retrieved messages successfully
  VyMail has successfully retrieved your messages. If you are still seeing *No voicemail*, then you may not have any messages available. Check the YouMail website for messages there. If there are none, you probably did not set up your phone correctly to forward your unanswered calls. The YouMail website has directions on how to do this.
• Insufficient coverage to contact server
  Your device is reporting that it doesn't currently have sufficient network access to make an HTTP request. Ensure that you are in an area where you are getting data coverage.
• Exception signing in: no application instance
  Make sure the application permission settings are set correctly for VyMail. On your device go to options, then advanced options, then applications, then scroll to VyMail, click the menu key and choose edit permissions, and ensure that that everything is set to allow. You may need to restart your phone.
• Exception: Local connection timed out after ~ 120000 or Exception signing in: null
  The application was unable to reach the YouMail servers. You may need to alter the Connection type setting in VyMail options. In most cases this can safely be left to auto. If you are using a Blackberry Enterprise Server (BES), you may need to set this to TCP.
• HTTP request returned Internal Server Error or Invalid data returned attempting action:
  If you are using a Blackberry Enterprise Server (BES), it may be blocking your connection to the YouMail server. In the VyMail options, try setting your connection type to TCP.

VyMail uses your SD card or device memory to store the mp3 files it downloads from YouMail. If your Blackberry is set to mass storage mode, these areas won't be accessible to VyMail and you will receive this error. You must either disconnect your device from your computer or docking station, or you can disable mass storage mode. To do this, open your Blackberry options, select memory or media card (depending on your Blackberry model), and change Audo Enable Mass Storage Mode When Connected to either no or prompt.

You can delete the VyMail application from your Blackberry device by selecting options (NOT the options screen in VyMail, but the main Blackberry options, which should be an icon on your home screen), then choose advanced options, then applications, highlight VyMail, press the menu key, and choose Delete. Your device will need to restart to complete the removal process. If you would like to stop using the YouMail service as well, they provide directions on how to cancel the call forwarding settings on at their website.